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Customer support and knowledgebase system for customer service professionals. All the bells and whistles but still easy to use, and simple to navigate. * Not just a knowledge base but a full customer support and ticket tracking system! Inexpensive, but never cheap. * For visitors/clients there's an organized knowledgebase (unlimited categories, 3 levels), optional side panel, glossary word definitions, searching & sorting capabilities and the ability to ask questions (with suggested solutions shown).* For the customer service professional – customizable HTML email notifications, WYSIWYG editor, customizable fields/field types, automatic issue history tracking, management reporting (by specified dates), custom security levels, an unlimited number of agents, & more.* Some of the bonus features that help support personnel and their managers to share info online - anytime are: 'To Do' Lists, Contacts Book, Agent to Agent emailing, Upload manager (admin and user if desired), Agent Logs, statistics reporting per agent/category/user.Most recent version has multilevel categories, multiple language interface, support MS Access, MySQL and MS SQL (SQL Server). * 1000s of clients in over 140 countries. Only $145, includes support, install and upgrade. Rate Script | Read Reviews | Write Review | Email Script | | Article Rating: |   |  | | Price: | $145.00 | | | Version: | 6.3 | | | Platform: | Windows | | | Date Added: | Wednesday, Jan 14, 2004 | | | Last Updated: | Monday, Jan 22, 2007 | | | Visit Website | | |
Powerful web-based software for Contact Management and Sales Force Automation. The sales team security model is flexible enough to handle any type of sales team hierarchy ... which enables the separation of leads (companies and contacts) on a sales team basis. Includes unlimited actions (ACTION HISTORY) for every contact. Soft Contacts also provides REMINDERS which will automatically alarm to alert you of a: tickle date, follow-up, meeting, etc. In addition, it records (and reports on) monthly planned, forecast, and actual sales figures for every sales person. Integrates easily with our other web-based solutions for: project management (project manager), calendar/scheduling management, time sheets (time sheet management), order management, and help desk software (CRM) ... a big advantage over stand-alone software packages. Fully configurable and customizable ASP source code. This software covers UNLIMITED USERS and includes FREE UPGRADES for 1 year. Rate Script | Read Reviews | Write Review | Email Script | | Article Rating: | | | | Price: | 65.00 | | | Version: | 5.0 | | | Platform: | Windows | | | Date Added: | Thursday, Sep 21, 2006 | | | Last Updated: | Monday, Sep 25, 2006 | | | Visit Website | | |
Help Centric is a comprehensive, flexible, and portable ... web-based Help Desk System. Automatic responses to tickets, e-mail notifications, customer profile matching and a feature-rich knowledge base put Help Centric in a league of its own. Common help desk requests are handled quickly using the preset automatic responses. Help Centric comes with a Help Ticket History and Tracking module. There are separate web applications provided for administrators and tech support staff. Customers (internal and external) can open and track their own tickets. Includes a FREE contact manager! In addition, this help desk system interfaces with our other applications for: Project Management, TimeSheets, Calendar and Time Management, CRM and Sales Force Automation, Product Management, Service Management, Quote Management, and Order Management. Customizable ASP source code. This software covers UNLIMITED USERS. Rate Script | Read Reviews | Write Review | Email Script | | Article Rating: | | | | Price: | $65.00 | | | Version: | 2.0 | | | Platform: | Windows | | | Date Added: | Wednesday, Jan 14, 2004 | | | Last Updated: | Friday, Sep 29, 2006 | | | Visit Website | | |
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