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RealTimeQuery is the perfect tool for offering online support to your customers. The program enables your users to contact you in real time while visiting your website. RealTimeQuery acts as a server on your PC, it listens for connections from your website, opening a direct communication channel between you and your customers. RealTimeQuery can be configured to accept connections from guest users, registered users or both. The program can run in the background, accessible from the system tray and alerts you with sound and a pop-up window when a user calls you from your website. The integration process in your website is easy, just one line of code. It is possible to use several web interfaces in different pages of your website. RealTimeQuery shows you from which page your visitors connect to you. The web interface is very small in size, less than 14 Kb, and it loads quickly on your visitors' web browsers. The web interface is built in Flash, and this ensures that 98% of your visitors will not need to install any plug-ins to contact you. RealTimeQuery lets you configure how the web interface looks, matching the rest of your website. You can select, in an easy to use configuration dialog box, the size, colors and font used by the web interface. Each new connection opens a conversation window. You can handle multiple conversations at the same time, and all the conversation windows are integrated in the same application making them easy to handle. Also, you can organize the conversation windows in cascade, tile or distribute them freely. The program includes a tab that shows the active connections and lets you switch from one conversation to another. You can enable or disable your RealTimeQuery customer support system at the click of a button. The program includes an integrated FTP client that automatically uploads a JavaScript file to your web server enabling or disabling your online presence with total ease. Rate Script | Read Reviews | Write Review | Email Script | | Article Rating: |   |  | | Price: | Free Demo | | | Version: | 2.0 | | | Platform: | Windows | | | Date Added: | Monday, Jan 09, 2006 | | | Last Updated: | Tuesday, Jan 17, 2006 | | | Visit Website | | |
SupportClient is a Windows compatible program that lets you provide an effective customer support service in your website at a very minimal cost. Has full HTML integration, cross channel capabilities for telephone, fax, and email; extensive admin options, status indicators on each ticket, built in note system, and color coding system of tickets. Can also host all of the program files and data. Rate Script | Read Reviews | Write Review | Email Script | | Article Rating: | | | | Price: | Free trial | | | Version: | 4.0 | | | Platform: | - | | | Date Added: | Thursday, Sep 25, 2003 | | | Last Updated: | Sunday, Mar 07, 2004 | | | Visit Website | | |
We spend many hours laboring over our websites, changing this and that. But are we accomplishing our goal of increasing sales? Think about how much time and money you have spent driving traffic to your website. Have your sales increased?On average a whopping 98% of your site visitors are leaving your site without becoming customers!We can speculate all we want as to why that is, but i think all of us would agree that having a Customer Service in a form of Live Help via Text Chat on our websites would definitely benefit our sales and in the same time will add human touch to our web pages.Think of Live Help on your website as you would about 411 directory. If you need a phone number for Pizza Shop on 4th and South you'd pick up the phone and dial 411 and in 30 seconds you are placing your order for 3 large pizzas delivered just in time before your favorite TV show.Now imagine having “411 directory” or let’s call it “Instant Help Service” on your website! Live Help technology brings this ability to the net today. For most of its brief history, online shopping has been a largely anonymous process, with Web-based merchants content to wait for browsers to initiate an interaction. But now, more businesses are adding Live-Chat technology that allows them to step up and make the first move and offer a virtual "May I help you?" The idea is to introduce a human factor into virtual shopping. "Shoppers like to buy from people," says Michael Kansky, CEO of ZaZa Software, Inc(http://www.zazasoftware.com), website development firm based in Richboro, PA, "It's the same as walking into a store and having a live person explain to you every product so you can make the right purchase. It makes a connection, a one-on-one conversation." There are companies on the net providing Live Chat technology. On average they bill $29 monthly per operator for enabling Live Help technology on web merchants' websites. But it has changed since ZaZaCHAT was released on the internet market on February 22, 2006. ZaZaCHAT Live-Help(http://www.zazachat.com) web-based software has all the features Live Chat technology should have and yet it is offered completely free of charge. Some of its features are as follows:1. Support web site visitors via Real time Text Chat 2. Monitor website traffic in real time 3. Extensive visitors information including Geographical Location 4. No Software download or installation 5. Multiple Support operators 6. Off-line email messages 7. Extensive reports (Chat Transcripts, Web Traffic, Conversion %, etc.) 8. Manual or automatic chat invitations 9. Typing Status of Visitor/Operator during chat 10. Preset responses 11. Your own graphic for online/offline buttons 12. Super easy in use. 13. 10 Min integration 14. Administrator Chat Monitoring 15. Support Operators Reporting - Rating and Login time log Live Help via Chat is a modern and elegant way to present your website to your visitors. And without a doubt it will benefit any e-venture and is guaranteed to increase sales and customer satisfaction.Michael Norton, Web Tool Critics, Inc Rate Script | Read Reviews | Write Review | Email Script | | Article Rating: | | | | Price: | Freeware | | | Version: | 1.2 | | | Platform: | Linux - Unix - Windows | | | Date Added: | Wednesday, Mar 22, 2006 | | | Last Updated: | Thursday, Mar 23, 2006 | | | Visit Website | | |
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