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This script lets you handle your 404 and 500 errors a bit more effectively. When a page is not found or a script crashes, the visitor is shown a page that you've customized to match the look of your web site. Since you can customize the page, you can add a link to your search engine, your site map, et cetera. In the background, the script logs the URL that the visitor came from for 404s (so you can fix those errors) and the error code generated from 500s (so you can fix it). Finally, the script gives the user the option of letting you know what they were looking for/what happened, so you can fix these problems a lot quicker.It's a good idea to make sure that all your links and scripts work, but realistically, there's a good chance that you'll miss something. Even if you get all the links on your site working, there's always a chance that a link outside of your site will be broken. This script makes sure that you catch the problem quickly, while giving your visitors a more useful error page. Rate Script | Read Reviews | Write Review | Email Script | | Article Rating: |   |  | | Price: | Freeware | | | Version: | 1.0 | | | Platform: | Linux - Unix - Windows | | | Date Added: | Thursday, Jun 24, 2010 | | | Last Updated: | Saturday, Jun 26, 2010 | | | Visit Website | | |
JTAG Helpdesk 3.0 is an intuitive, user friendly help desk component for Joomla websites. From email support management to interactive views for support tickets, V3.0 has be totally reimaged and rewritten from code to the splashy new interface. Managing web-based tickets has never been easier – JTAG helpdesk 3.0 help’s improve customer service by reducing the time spent in managing support tickets while allowing your organization to improve efficiency. Features such as our cognitive knowledge basewidget that suggests possible knowledge base articles based on product/service types or support ticket keywords. Experience a helpdesk software that is almost transparent to your customers while helping to elevate your service to new levels. FeaturesSimplified user Interaction •Allow Registered user to submit supportTickets •Tickets can be related to your company’s products or service •Allow anonymous users to submit support tickets •Tickets Can be sent Via email and automatically converted to support tickets •Users can view ticket history and assigned agent•Save time by allowing end -users the ability to re-open or close ticketsIntelligent Knowledgebase •End-users and agents has access to a powerful Knowledge base widget with suggestive links to articles/support logs based on product /service typeor ticket keywords •Search Knowledgebase by Keyword , category , product/service type•Agents/Admin can add support articles and associate to product/service type or keywordsEasy to set up •Configure language,logo and email templates intuitively •Create Ticket routing rules by department, by agentor submission type ex. email •Create and manage departs andadd agents to departments •Create and add multiple agents and assign them to one or many departments •Manage the look and feel of support tickets forms with our WYSIWYG editor with drag and drop layout capabilities.Improve Internal Management •Allows agents to add support Tickets •Intuitive views of support tickets by status, type, priority and departmental views. •Complete view of support ticket history, time stamped with one click access to knowledge base support articles based on ticket keywords or product/service type. •Efficient Cron managerchecks for new tickets,track times on open tickets , processtickets sentby emails automaticallyConsolidated User management •Add all user types ( end user, agents, admin’s) and set permissions •Assign agents to departments •Assign products /Services types to end users •Native integration with Joomla that allows importing of users Rate Script | Read Reviews | Write Review | Email Script | | Article Rating: | | | | Price: | $69 | | | Version: | 3.0 | | | Platform: | Linux - Unix - Windows | | | Date Added: | Monday, May 16, 2011 | | | Last Updated: | Monday, May 16, 2011 | | | Visit Website | | |
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