Botégo's smart virtual assistants answer questions and navigate the customer through the website as they do so, making information retreival faster and more convenient. Those virtual characters may also be used as a word of mouth advertising tool, as they offer an enjoyable experience. Botégo uses a proprietary "pattern matching" algorithm entirely developed by our software team. We offer a managed service; The content is derived, processed, and tested by our team of editors. The team also reads the transcripts to improve the content and maintain a quality level of service.The application opens in a seperate pop-up, and automatically navigates the user to the relevant page on the website, depending on the topic the question is related to. Should the user input not contain any keywords matching the ones in the database, the application reminds the user of the main topics, allowing them to choose from pre-determined titles and questions. If the user is not satisfied with the provided content, they may submit their e-mail address in order to be notified as soon as Botégo editors add the answer to the database.
4.25 (out of 5)
