eXupport is a web-based ICQ-enabled online live instant messaging system especially developed for customer instant online care. The main feature that makes eXupport so unique among all other programs of this kind - the possibility to use a regular ICQ client program at support side.eXupport has a built-in ICQ dispatcher program which redirects the messages from your site(your customers) to your ICQ and back to clients.As for support operator, it really simplifies the process of the incoming messages tracking. You don't have to install and adapt to additional exotic IM messenger or a web-based chat system in browser (which is hard to keep in mind) - all you have to have is ICQ client you had before (it may be ICQ, Trillian, Miranda, Pidgin (formerly Gaim) or any other ICQ-enabled client program) - just receive the instant questions and reply right in place!eXupport is built completely on an innovative AJAX technology, it means all the messages sent and received by client do not require any browser page reloading in any form, so there is no more annoying "Waiting for..." and "Transferring data from..." statuses blinking each second.JSON is the most compact and robust format today (much smaller, easier to read and write for both machines and humans). eXupport uses JSON for all the data transfers between server and client, which makes the program flow real fast and seamless.All these innovative features together makes the message window (embedded in your website) act like a regular IM window, as if it was installed on client's computer.
