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SitePanel Ticket and Knowledge base
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SitePanel is a fully-featured enterprise level support and information centre for businesses and their clients. Providing all of the features you'd expect from a complete support solution. SitePanel is extremely easy to install, very little configuration is required so you can have your new help desk system up and running in as little as 5 minutes. SitePanel's configuration system allows you to easily make changes to the way the entire system works, all the way from how email is sent (SMTP and mail() options available) to creating custom fields and departments; with SitePanel3 you are in complete control of your help desk. You can even customise the user interface and define email templates - complete with custom variables - for each ticket department. With SitePanel's proprietary templating system you can fully customise your end-user's interface allowing you to personalise the system with your company's own branding and colour scheme. GUI sets allow you to specify an unlimited number of individual end-user GUIs for your customers to access. An advanced integrated knowledge base provides your clients with a quick reference allowing them to resolve problems themselves. The SitePanel knowledge base features unlimited tiering, full-text searches, a user comments and post rating system. SitePanel will suggest solutions to a clients problem from the knowledge base when they are creating a new support request. SitePanel's advanced ticketing system allows all support requests to go through a single managable source and includes support for unlimited staff, departments and custom field options. SitePanel allows you to configure exactly which tickets your staff should have access to, providing a high level of control over your entire support operation. SitePanel can acquire tickets via POP3 and IMAP accounts or via an email piping system. This provides a completely seamless support experience for your clients as they can simply use their own email clients to resolve tickets or they can choose to use the web-based user interface. The sophisticated parsing engine is completely customisable and can deal with attachments, HTML mail and even filters out SPAM. Also included with SitePanel is our new TicketCheck2 desktop application allowing you to keep track of your support centre without having to even have a web browser open. Written in Java, TicketCheck2 will run on any modern operating system and, like SitePanel itself, has been written in as efficient a manner as possible so it won't bog your system down. | | Script Detailed Information | | Price: | BUY: £50.00, Lease: £5p/m, 1 month free trial |  | | Version: | V3-1.3.0 | | | Platform: | Linux - Unix - Windows | | | Author(s): | Andrew Brocklesby | | | Hits Sent: | 176 | | | Date Added: | 2010-03-08 | | | Last Updated: | 2010-04-17 | | | Visit Website | | |
Script Rating
| Average Rating :
|   2.00 (out of 5) | | Number of
Ratings : | 3 Votes | | | No of reviews : | 0 Review(s) | | |
