Comdev Customer Helpdesk offers you another tool to care for your customer. Your customers can create support tickets if they cannot find the answer online or from FAQ support. They will appreciate the service thus increasing loyalty to your company and products. This pre-built scripts allows you to establish an online support centre for customers on your website, while increasing customer satisfaction. This is the best way to employ 24/7 support to your customers and fast resolution without breaking the bank. Tickets are easy to lookup with priority levels set by the customers. Comdev Customer Helpdesk looks great, and is packed full of features: automatic reply to support tickets, e-mail notification, ticket replied acknowledgement, customers view, add comments and upload attachments to ticket on the website, well-organized tickets listing with status, ticket history and tracking, set ticket status, flag and unflag ticket, add support issues and customizable email contents. Common help desk requests are replied quickly using the preset canned messages.Ability to integrate with Comdev FAQ Support enables you to add a reply directly to FAQ contents.Best of all, it is extremely easy to install using Installation Wizard, thus easily plugin to your website with just a single PHP snippet.Take advantage of our FREE Installation Support.
