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Comdev Customer Helpdesk offers you another tool to care for your customer. Your customers can create support tickets if they cannot find the answer online or from FAQ support. They will appreciate the service thus increasing loyalty to your company and products. This pre-built scripts allows you to establish an online support centre for customers on your website, while increasing customer satisfaction. This is the best way to employ 24/7 support to your customers and fast resolution without breaking the bank. Tickets are easy to lookup with priority levels set by the customers. Comdev Customer Helpdesk looks great, and is packed full of features: automatic reply to support tickets, e-mail notification, ticket replied acknowledgement, customers view, add comments and upload attachments to ticket on the website, well-organized tickets listing with status, ticket history and tracking, set ticket status, flag and unflag ticket, add support issues and customizable email contents. Common help desk requests are replied quickly using the preset canned messages.Ability to integrate with Comdev FAQ Support enables you to add a reply directly to FAQ contents.Best of all, it is extremely easy to install using Installation Wizard, thus easily plugin to your website with just a single PHP snippet.Take advantage of our FREE Installation Support. Rate Script | Read Reviews | Write Review | Email Script | | Article Rating: |   |  | | Price: | 59.00 | | | Version: | 2.0 | | | Platform: | Unix | | | Date Added: | Wednesday, Apr 21, 2004 | | | Last Updated: | Friday, May 07, 2004 | | | Visit Website | | |
Help desk & support ticketing. We have decided to make iSupport THE ultra-robust & affordable customer support solution. Our new price (just $9.95) should make this wonderful system available to any budget. This system includes support ticketing, a knowledge base system (with commenting) and support ticket conversion features. FAQ, announcement & customer testimonial system. Multiple administrator support, extensive administrative panel, support panel and client panel. Email notifications (sorry no email piping.. Yet), unique template system & powerful support ticket organization features. Our easy installation will have most users up and running quickly. Customization is also quite easy, even for the non-programmer. Many additional features are yours as well with iSupport, please come check them out at our website. Live demonstrations available. Rate Script | Read Reviews | Write Review | Email Script | | Article Rating: | | | | Price: | 9.95 | | | Version: | 1.8 | | | Platform: | Linux | | | Date Added: | Tuesday, Jul 12, 2005 | | | Last Updated: | Sunday, Apr 29, 2007 | | | Visit Website | | |
SitePanel is a fully-featured enterprise level support and information centre for businesses and their clients. Providing all of the features you'd expect from a complete support solution. SitePanel is extremely easy to install, very little configuration is required so you can have your new help desk system up and running in as little as 5 minutes. SitePanel's configuration system allows you to easily make changes to the way the entire system works, all the way from how email is sent (SMTP and mail() options available) to creating custom fields and departments; with SitePanel3 you are in complete control of your help desk. You can even customise the user interface and define email templates - complete with custom variables - for each ticket department. With SitePanel's proprietary templating system you can fully customise your end-user's interface allowing you to personalise the system with your company's own branding and colour scheme. GUI sets allow you to specify an unlimited number of individual end-user GUIs for your customers to access. An advanced integrated knowledge base provides your clients with a quick reference allowing them to resolve problems themselves. The SitePanel knowledge base features unlimited tiering, full-text searches, a user comments and post rating system. SitePanel will suggest solutions to a clients problem from the knowledge base when they are creating a new support request. SitePanel's advanced ticketing system allows all support requests to go through a single managable source and includes support for unlimited staff, departments and custom field options. SitePanel allows you to configure exactly which tickets your staff should have access to, providing a high level of control over your entire support operation. SitePanel can acquire tickets via POP3 and IMAP accounts or via an email piping system. This provides a completely seamless support experience for your clients as they can simply use their own email clients to resolve tickets or they can choose to use the web-based user interface. The sophisticated parsing engine is completely customisable and can deal with attachments, HTML mail and even filters out SPAM. Also included with SitePanel is our new TicketCheck2 desktop application allowing you to keep track of your support centre without having to even have a web browser open. Written in Java, TicketCheck2 will run on any modern operating system and, like SitePanel itself, has been written in as efficient a manner as possible so it won't bog your system down. Rate Script | Read Reviews | Write Review | Email Script | | Article Rating: | | | | Price: | BUY: £50.00, Lease: £5p/m, 1 month free trial | | | Version: | V3-1.3.0 | | | Platform: | Linux - Unix - Windows | | | Date Added: | Monday, Mar 08, 2010 | | | Last Updated: | Saturday, Apr 17, 2010 | | | Visit Website | | |
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