Help Desk Software
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Help Desk Software
 
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aTicket
PHP SCRIPTS		 PHP Scripts

aTicket is a Web based support ticket system derived from eTicket and osTicket, under active development and support. It enables submission of problems by email or the Web, and utilises a flexible user tracking system based entirely on email address and ticket number. Powerful web based ticket management, with multiple categories and support people. Open source - GPL v.2. Requires PHP5 and MySQL.

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Article Rating: 3.27 out of 5 3.27 out of 5 3.27 out of 5 3.27 out of 5 3.27 out of 5
Price: GNU
Version: 1.9
Platform: Linux - Unix - Windows
Date Added: Saturday, Aug 02, 2008
Last Updated: Thursday, Aug 07, 2008
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eSupport
PHP SCRIPTS		 PHP Scripts

Do you use multiple scripts to handle your customer support? eSupport has a powerful and unique customer support center where your clients can go through existing knowledgebase articles, troubleshoot their problems, download common files, be up to date on company news or even submit a ticket in case they have any problems.

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Article Rating: 3.20 out of 5 3.20 out of 5 3.20 out of 5 3.20 out of 5 3.20 out of 5
Price: $99.95-399.95
Version: -
Platform: All
Date Added: Sunday, Sep 14, 2003
Last Updated: Saturday, Mar 06, 2004
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Help Desk Script
PHP SCRIPTS		 PHP Scripts

Help Desk Script is both a Unix and Linux compatible program that is capable of handling unlimited departments, with unlimited staff assisting users. Clients can either submit support requests via E-mail which will be logged into ezyhelpdesk or they can use a web based submission form.

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Article Rating: 3.20 out of 5 3.20 out of 5 3.20 out of 5 3.20 out of 5 3.20 out of 5
Price: $275
Version: 1.0
Platform: Unix/Linux
Date Added: Sunday, Nov 02, 2003
Last Updated: Wednesday, Nov 05, 2003
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TicketForge
PHP SCRIPTS		 PHP Scripts

InfinityForge is a suite of tools designed to streamline management of clients and projects. Track customer information, customer support requests, team members and assignments, project goals and progress, as well as important documents from one convenient interface. InfinityForge's modular architecture and many options make it easy to customize InfinityForge to fit your needs. InfinityForge includes several modules, with new modules constantly being developed:

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Article Rating: 3.19 out of 5 3.19 out of 5 3.19 out of 5 3.19 out of 5 3.19 out of 5
Price: -
Version: -
Platform: Unix, Linux, Win NT/2000/XP
Date Added: Tuesday, Sep 23, 2003
Last Updated: Saturday, Mar 06, 2004
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Help Desk Script
PHP SCRIPTS		 PHP Scripts

With this script you can own your ticket based help desk system that allows you to completely manage and answer your clients questions with speed in ease. Messages are archived so you can refer back to questions when they are the related which will greatly reduce the time you have to spend managing your business.

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Article Rating: 3.14 out of 5 3.14 out of 5 3.14 out of 5 3.14 out of 5 3.14 out of 5
Price: $1
Version: 1.0
Platform: Linux
Date Added: Monday, Jun 04, 2007
Last Updated: Friday, Jun 08, 2007
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Complete PHP Bug Tracking Script
PHP SCRIPTS		 PHP Scripts

This highly-usable PHP and MySQL based script is an easily deployable, web based bug tracker to aid in product bug tracking. Features include easy installation, platform independent, supports multiple projects and languages, emailing, searching and more. This script is a great thing to have if you are developing scripts or real-life projects and want a way for your users to submit bugs and for you to keep track.

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Article Rating: 3.09 out of 5 3.09 out of 5 3.09 out of 5 3.09 out of 5 3.09 out of 5
Price: $1
Version: 1.0
Platform: Linux
Date Added: Monday, Jun 04, 2007
Last Updated: Friday, Jun 08, 2007
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swDesk - Help Desk Software / CRM
PHP SCRIPTS		 PHP Scripts

The swDesk Online Help Desk software is an innovative ticket system designed to manage customer requests with greater efficiency and accuracy. An advanced Customer Relationship Management (CRM) application with a wide range of features, swDesk ensures that your company delivers the highest level of customer service and support. Features include a powerful knowledge base, unlimited number of tickets and departments allowed, support for attachments, fully customizable web interface and/or email interface, detailed reports and statistics, performance tracking, support for multiple languages, advanced permission settings and more. Additional features include a canned responses tool, tasks manager, reminders, and private messaging. Built on a solid PHP & MySQL platform, swDesk is also an open source application. This is a high end, yet affordable, Help Desk Ticket System that enables your company to provide quality customer service while supporting a high volume of requests. Online companies around the globe use swDesk to reduce response times, streamline support, and track productivity to provide superior customer service.

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Article Rating: 3.04 out of 5 3.04 out of 5 3.04 out of 5 3.04 out of 5 3.04 out of 5
Price: 99.00
Version: 2.1
Platform: Linux - Unix - Windows
Date Added: Wednesday, Oct 17, 2007
Last Updated: Tuesday, Jun 23, 2009
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Fully Featured PHP Message Boards Script
PHP SCRIPTS		 PHP Scripts

This is a fully featured message board system and is meant to be both powerful and easy to use for the users and the administrator. With this script you can setup an online message board community which is sure to keep your visitors coming back again and again and is especially useful for people to ask support questions for your members to answer for free :)

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Article Rating: 3.00 out of 5 3.00 out of 5 3.00 out of 5 3.00 out of 5 3.00 out of 5
Price: $1
Version: 1.0
Platform: Linux
Date Added: Monday, Jun 04, 2007
Last Updated: Friday, Jun 08, 2007
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SupportPRO SupportDesk - Web Based helpdesk
PHP SCRIPTS		 PHP Scripts

SupportPRO SupportDesk is a powerful help desk software with integrated knowledge base. It allows users to submit trouble tickets by email or web form, and email the creator of a trouble ticket when updating or closing out a trouble ticket. The main features include: *Email Piping: Create/Modify tickets based on customer emails automatically *Feature-packed admin and staff section *Flexible Knowledgebase *AJAX powered user interface *Advanced ticket Rule wizard * POP3 / SMTP support *Downloads : Share with your clients common files such as manuals etc in the download section. *Multiple skins to match your web design *Announcements/ News *Ticket Submission : Submit tickets with allowed types of attachments *Quick View Statistics : View ticket and staff statistics in a graphical manner *Reminders *Private Messages *Unlimited Companies *unlimited Departments * Multiple user addition in the CSV format * User Management API . Two months FREE trial for a full license is available.

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Article Rating: 2.97 out of 5 2.97 out of 5 2.97 out of 5 2.97 out of 5 2.97 out of 5
Price: $99.95
Version: 3.0
Platform: Linux
Date Added: Thursday, Oct 11, 2007
Last Updated: Wednesday, Oct 24, 2007
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Frequently Asked Questions Management Script
PHP SCRIPTS		 PHP Scripts

This cool script allows you to administer a website's frequently asked questions. It blends easily with your site, allows unlimited category depth, is searchable and allows questions to be in multiple categories. And optional user question submission option is available, along with most recently added and most popular lists.

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Article Rating: 2.90 out of 5 2.90 out of 5 2.90 out of 5 2.90 out of 5 2.90 out of 5
Price: $1
Version: 1.0
Platform: Linux
Date Added: Monday, Jun 04, 2007
Last Updated: Friday, Jun 08, 2007
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