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        CUSTOMER SUPPORT SOFTWARE
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Help Desk Software(28)
Live Support Scripts(19)

Customer Support Software
 
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WorkOrder TS - Work Order Tracking System
PHP SCRIPTS		 PHP Scripts

The Work Order Processing System available from Network-Technologies is new software written in PHP. Our system enables you to quickly setup a work order/ticket tracking system multiple branches. The program is currently configured for computer shops but can be adjusted to most business in need of a reliable ticket processing system.The free edition does not come with the Onsite Scheduler Program and will only work for one branch.Currently these functions are supported:- Add Customers with Billing and/or Shipping Address- Computers checked in are assigned to a Customer- Program creates a special Work Order form to be printed which has a customer signature fields.- The printed work order form has tickets printed at the bottom which can be cut and taped to items.- Computer history by Customer- Full Customer Database Search- Get the status of any ticket with one mouse click.- Steps can be assigned to tickets, Checked, On Bench, Awaiting Call, Ready For Pickup- The Work order form allows you to search all repair tickets for phrases, use it as a solution database- On site Appointment Scheduler

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Article Rating: 2.95 out of 5 2.95 out of 5 2.95 out of 5 2.95 out of 5 2.95 out of 5
Price: Free or Pro
Version: 0.3.2
Platform: Linux - Unix - Windows
Date Added: Tuesday, Oct 10, 2006
Last Updated: Thursday, May 03, 2007
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Ticket Management System (helpdesk)
PHP SCRIPTS		 PHP Scripts

You can use this ticket system as a helpdesk for users. Users can open new tickets and view his/her tickets. When there is a reply on a ticket the user will get an e-mail for notification. The admin can view all the tickets and can add a followup (reply) to a ticket.This ticket system has an anti-spam image captcha, phpmailer for sending e-mails and login, registration included.This ticket management system is built with the framework CodeIgniter. The zip package has CI included.

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Article Rating: 2.90 out of 5 2.90 out of 5 2.90 out of 5 2.90 out of 5 2.90 out of 5
Price: Freeware (GPL)
Version: 1.0
Platform: Linux - Unix - Windows
Date Added: Thursday, Jul 22, 2010
Last Updated: Tuesday, Jul 27, 2010
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phpOnline
PHP SCRIPTS		 PHP Scripts

phpOnline is a live customer support system using PHP+MySQL+Flash to operate. A working copy of this script can be found at our site (http://www.dayanahost.com). phpOnline is a FREE to use script under public GNU license and you may change, customize and use it as much as you want.New version 1.7 comes with lots of features including language translator and multilingual chat.

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Article Rating: 2.90 out of 5 2.90 out of 5 2.90 out of 5 2.90 out of 5 2.90 out of 5
Price: GNU
Version: 1.7
Platform: Linux - Unix - Windows
Date Added: Wednesday, May 25, 2005
Last Updated: Monday, Jun 20, 2005
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FAQ manager
PHP SCRIPTS		 PHP Scripts

This PHP "FAQ" manager is a simple script yet powerful script that will help you to create (and manage) a FAQ (Frequently Asked Questions) page on your site. It is written in PHP, MySQL and FastTemplate so it is fast and easy to configure. Every website needs a FAQ page so you don't look like just another "fly-by-night" website that won't be in business for longer than a month or two.

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Article Rating: 2.90 out of 5 2.90 out of 5 2.90 out of 5 2.90 out of 5 2.90 out of 5
Price: $1
Version: 1.0
Platform: Linux
Date Added: Tuesday, Jun 05, 2007
Last Updated: Saturday, Jun 09, 2007
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Chatanywhere
PHP SCRIPTS		 PHP Scripts

Chatanywhere is multi-platform compatible. ChatAnywhere is a service that allows live sales chat, video conferencing, and rich media web-based presentations. ChatAnywhere is a completely hosted application and has a complete web based API for integration with other applications.

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Article Rating: 2.89 out of 5 2.89 out of 5 2.89 out of 5 2.89 out of 5 2.89 out of 5
Price: $30 per month
Version: 3.0
Platform: Unix/Linux/Windows
Date Added: Thursday, Dec 18, 2003
Last Updated: Friday, Feb 27, 2004
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Tick-It
PHP SCRIPTS		 PHP Scripts

A flexible and easy-to-use helpdesk system written in PHP featuring tickets, knowledgebase and downloads. 100% XHTML 1.0 STRICT/CSS2 compliant output, supports MySQL, SQLite and PostgreSQL databases, PHP4/PHP5 compatibility (safe mode, error_reporting(8), register_globals=off). Other features: Skinnable interface & variety of skins to choose from, powerful registration system, widgets such as timezone viewer, UTF-8 based multilanguage support, converting emails into tickets from a POP3/IMAP account, access to tickets from a WAP device [any WAP phone], RSS/Atom feeds for your tickets and each single ticket, built-in IP-to-Country recognition, activity log with filtering by user/IP etc. Live demo is available.

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Article Rating: 2.89 out of 5 2.89 out of 5 2.89 out of 5 2.89 out of 5 2.89 out of 5
Price: Shareware
Version: 1.2
Platform: Linux - Unix - Windows
Date Added: Thursday, Mar 29, 2007
Last Updated: Thursday, Mar 29, 2007
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Highly Advanced Guestbook Script
PHP SCRIPTS		 PHP Scripts

This highly advanced guestbook script is written in PHP and uses MySQL. It includes many useful features such as preview, templates, email notification, picture upload, page spanning, HTML tags handling, smilies, advanced guestbook codes, language support and it has a great interface to seal the deal. The admin area lets you modify, view and delete messages which gives the owner extra control.

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Article Rating: 2.89 out of 5 2.89 out of 5 2.89 out of 5 2.89 out of 5 2.89 out of 5
Price: $1
Version: 1.0
Platform: Linux
Date Added: Tuesday, Jun 05, 2007
Last Updated: Monday, Jun 11, 2007
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Cerberus Helpdesk
PHP SCRIPTS		 PHP Scripts

Cerberus Helpdesk is multi-platform compatible. Cerberus Helpdesk is an e-mail response system built to diminish the need for redundant, time-consuming human-interaction with your customers. The system is built to allow your support department to react quickly to inbound customer e-mail inquiries. Using Cerberus Helpdesk you can streamline the management of your customer support, billing issues, bug tracking, sales leads & more.

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Article Rating: 2.89 out of 5 2.89 out of 5 2.89 out of 5 2.89 out of 5 2.89 out of 5
Price: 49-$199
Version: 1.4.0
Platform: Other
Date Added: Thursday, Dec 18, 2003
Last Updated: Friday, Feb 27, 2004
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ClientExec
PHP SCRIPTS		 PHP Scripts

ClientExec is multi-platform compatible. ClientExec is a tool to help web hosts manage and support their clients efficiently. Unlike many client management packages, ClientExec does not try to be all things to all people; you are in control. We want it to be a natural addition to your business, a powerful tool you use, not get lost within. Top features include power customer management, recurring invoicing, ICQ event notification, integrated helpdesk and tons of 3rd party payment processor support.

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Article Rating: 2.86 out of 5 2.86 out of 5 2.86 out of 5 2.86 out of 5 2.86 out of 5
Price: $99
Version: 1.03
Platform: Unix/Linux/Windows
Date Added: Thursday, Dec 18, 2003
Last Updated: Friday, Feb 27, 2004
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Benchmark Manager In A Box
PHP SCRIPTS		 PHP Scripts

All in one Web Hosting client management script. From ordering to domain resolve management to affiliate tracking, the script handles all of it. Built in payment gateways with PlugNPay, PaySystems, 2Checkout and PayPal make subscription billing a breeze. Automatic emails sent upon ordering, activation and domain resolvement to server. 95% Hands off system - automatic backups (cron required). Script is installed and integrated onto your site by our install team.

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Article Rating: 2.80 out of 5 2.80 out of 5 2.80 out of 5 2.80 out of 5 2.80 out of 5
Price: Commercial
Version: 1.7
Platform: Unix
Date Added: Friday, Jul 02, 2004
Last Updated: Tuesday, Jul 06, 2004
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