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Customer Support Software
 
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@1 Helpdesk XP Perl
PERL SCRIPTS		 Perl Scripts

Helpdesk XP does not use "Assign/Completed" to segregate tickets. Closing of tickets is not needed. Past tickets are automatically placed at the bottom of the ticket list while newest tickets are placed on top. Also, active tickets (old tickets with subsequent replies) are again moved to the top.

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Article Rating: 2.71 out of 5 2.71 out of 5 2.71 out of 5 2.71 out of 5 2.71 out of 5
Price: Free
Version: 3.0
Platform: Unix
Date Added: Thursday, Jul 22, 2004
Last Updated: Sunday, Jul 25, 2004
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Cslivesupport - Live Web Support
PERL SCRIPTS		 Perl Scripts

Cslivesupport - Live Web Support is a multi-platform compatible script that lets your web site visitors contact you immediately, live, using only their web browser. If they have a question while they are looking over your site, all they have to do is click the image that says you are online. They are immediately connected to the csLiveSupport control panel where they can chat with a representative of your organization in real time.

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Article Rating: 2.70 out of 5 2.70 out of 5 2.70 out of 5 2.70 out of 5 2.70 out of 5
Price: 99
Version: ?
Platform: Unix/Linux/Windows
Date Added: Wednesday, Jan 07, 2004
Last Updated: Wednesday, Mar 10, 2004
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Cns Live Help
PERL SCRIPTS		 Perl Scripts

Cns Live Help is a Unix compatible script that provides 1 to 1 Live Chat with your customers and website visitors while your online. Features Include: 1 to 1 Live Chat, Admin screen to view all help requests, Easily turn Live Help On or Off, Supports multiple help requests, Converts to an enquiry form when your offline, Customizable colors, Easy to install and operate.

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Article Rating: 2.70 out of 5 2.70 out of 5 2.70 out of 5 2.70 out of 5 2.70 out of 5
Price: $55 AUD
Version: 1.1
Platform: Unix
Date Added: Wednesday, Jan 07, 2004
Last Updated: Wednesday, Mar 10, 2004
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Webumake Instant Helper
PERL SCRIPTS		 Perl Scripts

Webumake Instant Helper is a multi-platform compatible program that lets you makes it easy for visitors to your site to chat with you, instantly, live! Understand how your visitors move around your site as you watch them interactively. You will know who is revisiting, who you have chatted with previously and be ready to offer them appropriate help and advice.

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Article Rating: 2.64 out of 5 2.64 out of 5 2.64 out of 5 2.64 out of 5 2.64 out of 5
Price: $200
Version: ?
Platform: Unix/Linux/Windows
Date Added: Wednesday, Jan 07, 2004
Last Updated: Wednesday, Mar 10, 2004
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Wonderdesk Help Desk
PERL SCRIPTS		 Perl Scripts

Wonderdesk Help Desk is a multi-platform compatible fully automated web based help desk. It was designed to help keep your company organized, and enhance the communications between you and your customers. It easily installs on your website. Replace your support email link with the WonderDesk, and say goodbye to that messy email inbox and support requests that fall through the cracks.

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Article Rating: 2.61 out of 5 2.61 out of 5 2.61 out of 5 2.61 out of 5 2.61 out of 5
Price: $499
Version: 3.7
Platform: Unix/Linux/Windows
Date Added: Wednesday, Jan 07, 2004
Last Updated: Wednesday, Mar 10, 2004
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HelpDesk Online
PERL SCRIPTS		 Perl Scripts

Fully automated web based help desk. Features unique ticket number assigned to every request, unlimited forwarding for escalation and additional info requests, chat style comments to facilitate internal correspondence, searchable case study database, templates based customization, and easy setup.

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Article Rating: 2.55 out of 5 2.55 out of 5 2.55 out of 5 2.55 out of 5 2.55 out of 5
Price: $99.95
Version: 2.15
Platform:
Date Added: Thursday, Jul 22, 2004
Last Updated: Sunday, Jul 25, 2004
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Docbuilder
PERL SCRIPTS		 Perl Scripts

Docbuilder is a multi-platform compatible program that allows non-technical users to easily create and manage online documents without having to know HTML.

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Article Rating: 2.32 out of 5 2.32 out of 5 2.32 out of 5 2.32 out of 5 2.32 out of 5
Price: $99.00
Version: 1.10
Platform: Other
Date Added: Wednesday, Jan 07, 2004
Last Updated: Wednesday, Mar 10, 2004
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