Online support ticketing system for websites that want to show professionalism and deliver high end technical support for their clients. Includes webbased admin control, a built-in FAQ system, searchable ticket database, and ticket/user management. Specifically designed to make it as easy as possible for users and support technicians alike.
This script queues customer inquiries and forwards each ticket via email to the operator that first claims ownership over it. A solution for service agents that do not have a permanent connection to the Internet or prefer corresponding with customers using an email program rather than a web-based help desk.
PerlDesk is a fully featured browser based helpdesk/email management application designed to streamline the operation of managing emails or support requests, with built in tracking and response logging it is an ideal solution for companies with one or more members of staff or for those who want to organise client support.
TechDesk makes life a little easier for technical support teams. It is aneasy way to store all of your customer's data efficiently & for very fastretrieval whenever you need it! It's 100% template driven for an easily-changeableinterface!
Docbuilder is a multi-platform compatible program that allows non-technical users to easily create and manage online documents without having to know HTML.
This script lets your users send a problem report. The problem is given a unique ticket number and saved to a flat file database. The admin recieves an email informing them that a ticket has been posted. The admin can comment the ticket and change it's status. Customers receive emails when the status of the ticket has changed.
Help Desk OnlineTM is a fully automated web based help desk. Written in Perl it can be easily installed on your website. As soon as you replace your support email link with Help Desk Online you will be in full control over your customer support operations:
This real time chat support software is the very same software that runs our own Live Advisor system. Featuring auto chat window pop-ups with audio alerts, your administrator is sure to get notified of every new chat session. With the auto hyperlink feature, your administrator will save time and be more efficient.
Trouble ticket software with a simple yet powerful help desk. It features correspondence tracking, email alerts, unlimited operators and highly customizable HTML and email templates.
Fully automated web based help desk. Features unique ticket number assigned to every request, unlimited forwarding for escalation and additional info requests, chat style comments to facilitate internal correspondence, searchable case study database, templates based customization, and easy setup.
