Customer Support Software

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Customer Support Software

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MySupport
PERL SCRIPTS

MySupport is a simple support request tracking script. It allows for users to submit problems with their hosting accounts and allows administrators to easily see what needs to be done. This script generates unique ticket numbers for each request and allows administration to assign a support tech to each ticket individually, update requests easily, mail request submitter with the actions taken automatically, mail any user in the system from the admin panel easily. System automatically emails submitter with results of their submission.

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Price:	$89.95

Version:	-

Platform:	Unix

Date Added:	Monday, Sep 01, 2003

Last Updated:	Friday, Mar 05, 2004

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Helpexec
PERL SCRIPTS

A document manager that automates much of the publishing process for documentation and support information.

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Price:	$24.97

Version:	1.0

Platform:	Unix

Date Added:	Thursday, Jul 22, 2004

Last Updated:	Sunday, Jul 25, 2004

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Help Desk Lite
PERL SCRIPTS

This script queues customer inquiries and forwards each ticket via email to the operator that first claims ownership over it. A solution for service agents that do not have a permanent connection to the Internet or prefer corresponding with customers using an email program rather than a web-based help desk.

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Price:	Free

Version:	2.03

Platform:

Date Added:	Thursday, Jul 22, 2004

Last Updated:	Sunday, Jul 25, 2004

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Trouble Ticket Express
PERL SCRIPTS

Trouble ticket software with a simple yet powerful help desk. It features correspondence tracking, email alerts, unlimited operators and highly customizable HTML and email templates.

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Price:	Free

Version:	2.03

Platform:

Date Added:	Thursday, Jul 22, 2004

Last Updated:	Sunday, Jul 25, 2004

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Docbuilder
PERL SCRIPTS

Docbuilder is a multi-platform compatible program that allows non-technical users to easily create and manage online documents without having to know HTML.

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Price:	$99.00

Version:	1.10

Platform:	Other

Date Added:	Wednesday, Jan 07, 2004

Last Updated:	Wednesday, Mar 10, 2004

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Live Advisor Pro
PERL SCRIPTS

This real time chat support software is the very same software that runs our own Live Advisor system. Featuring auto chat window pop-ups with audio alerts, your administrator is sure to get notified of every new chat session. With the auto hyperlink feature, your administrator will save time and be more efficient.

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Price:	$149

Version:	1.06

Platform:	Unix, Linux, Win NT/2000/XP

Date Added:	Friday, Sep 26, 2003

Last Updated:	Wednesday, Mar 10, 2004

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OTRS
PERL SCRIPTS

OTRS is an Open source Ticket Request System (also well known as trouble ticket system) with many features to manage customer telephone calls and e-mails. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries. Do you receive many e-mails and want to answer them with a team of agents? You're going to love the OTRS!

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Price:	GNU

Version:	1.1.3

Platform:	Unix, Linux, Win NT/2000/XP

Date Added:	Friday, Sep 26, 2003

Last Updated:	Wednesday, Mar 10, 2004

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Help Desk OnlineTM
PERL SCRIPTS

Help Desk OnlineTM is a fully automated web based help desk. Written in Perl it can be easily installed on your website. As soon as you replace your support email link with Help Desk Online you will be in full control over your customer support operations:

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Price:	$99.95/$199

Version:	2.15

Platform:	Unix, Linux, Win NT/2000/XP

Date Added:	Friday, Sep 26, 2003

Last Updated:	Wednesday, Mar 10, 2004

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Cslivesupport - Live Web Support
PERL SCRIPTS

Cslivesupport - Live Web Support is a multi-platform compatible script that lets your web site visitors contact you immediately, live, using only their web browser. If they have a question while they are looking over your site, all they have to do is click the image that says you are online. They are immediately connected to the csLiveSupport control panel where they can chat with a representative of your organization in real time.

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Price:	99

Version:	?

Platform:	Unix/Linux/Windows

Date Added:	Wednesday, Jan 07, 2004

Last Updated:	Wednesday, Mar 10, 2004

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HelpDesk Online
PERL SCRIPTS

Fully automated web based help desk. Features unique ticket number assigned to every request, unlimited forwarding for escalation and additional info requests, chat style comments to facilitate internal correspondence, searchable case study database, templates based customization, and easy setup.

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Price:	$99.95

Version:	2.15

Platform:

Date Added:	Thursday, Jul 22, 2004

Last Updated:	Sunday, Jul 25, 2004

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