Customer Support Software
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Customer Support Software
 
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SunnyScript's MessageSuite (plus)
PERL SCRIPTS		 Perl Scripts

Affordable feature-rich mail and trouble ticket (helpdesk) software to improve your customer relationship management, pre-sale and support inquiries or to organize your company's communication flow.Some of the features: Online/offline communications supported; mail import and management via POP3 accounts; supports attachments; online chat for live support from your website; multiple staff members, topic categories and user groups; FAQ and Knowledgebase solutions powered by a fuzzy-logic search (reduces workload); advanced permission management; customizable staff panel and user lounge; auto-answering of incoming inquiries to relief support staff; and much more ! Please visit our website for detailed information.

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Article Rating: 2.63 out of 5 2.63 out of 5 2.63 out of 5 2.63 out of 5 2.63 out of 5
Price: $99 USD / $199 USD (plus release)
Version: 3
Platform: Linux - Unix - Windows
Date Added: Sunday, Feb 13, 2005
Last Updated: Tuesday, Feb 15, 2005
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ActivDesk SQL
PERL SCRIPTS		 Perl Scripts

ActivDesk SQL is a feature rich web based help/support desk system. In today's information age, your customers deserve and demand great customer support. ActivDesk has been designed for this from start to finish, no matter how demanding the task. Manage support requests & questions from customers with ease in an organized and professional manner. ActivDesk also eliminates any spam related problems when dealing with customers or potential customers. It comes with fully customizable customer control panels, admin panel, support staff access levels, knowledge base functionality and many more.

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Article Rating: 2.62 out of 5 2.62 out of 5 2.62 out of 5 2.62 out of 5 2.62 out of 5
Price: $299
Version: 1.0
Platform: Linux
Date Added: Wednesday, Feb 08, 2006
Last Updated: Friday, Feb 10, 2006
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SPAds © PopService
PERL SCRIPTS		 Perl Scripts

With Pop Service installed on your site you can provide real time live customer service for your customers, clients, users, etc.

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Article Rating: 2.62 out of 5 2.62 out of 5 2.62 out of 5 2.62 out of 5 2.62 out of 5
Price: $69.95
Version: 1.0
Platform:
Date Added: Thursday, Jul 22, 2004
Last Updated: Sunday, Jul 25, 2004
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OX-Support
PERL SCRIPTS		 Perl Scripts

Online support ticketing system for websites that want to show professionalism and deliver high end technical support for their clients. Includes webbased admin control, a built-in FAQ system, searchable ticket database, and ticket/user management. Specifically designed to make it as easy as possible for users and support technicians alike.

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Article Rating: 2.62 out of 5 2.62 out of 5 2.62 out of 5 2.62 out of 5 2.62 out of 5
Price: $59.99 / $499.00
Version: 4.0
Platform: Unix
Date Added: Thursday, Jul 22, 2004
Last Updated: Sunday, Jul 25, 2004
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OTRS
PERL SCRIPTS		 Perl Scripts

OTRS is an Open source Ticket Request System (also well known as trouble ticket system) with many features to manage customer telephone calls and e-mails. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries. Do you receive many e-mails and want to answer them with a team of agents? You're going to love the OTRS!

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Article Rating: 2.61 out of 5 2.61 out of 5 2.61 out of 5 2.61 out of 5 2.61 out of 5
Price: GNU
Version: 1.1.3
Platform: Unix, Linux, Win NT/2000/XP
Date Added: Friday, Sep 26, 2003
Last Updated: Wednesday, Mar 10, 2004
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Cslivesupport - Live Web Support
PERL SCRIPTS		 Perl Scripts

Cslivesupport - Live Web Support is a multi-platform compatible script that lets your web site visitors contact you immediately, live, using only their web browser. If they have a question while they are looking over your site, all they have to do is click the image that says you are online. They are immediately connected to the csLiveSupport control panel where they can chat with a representative of your organization in real time.

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Article Rating: 2.60 out of 5 2.60 out of 5 2.60 out of 5 2.60 out of 5 2.60 out of 5
Price: 99
Version: ?
Platform: Unix/Linux/Windows
Date Added: Wednesday, Jan 07, 2004
Last Updated: Wednesday, Mar 10, 2004
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AtomicDesk
PERL SCRIPTS		 Perl Scripts

AtomicDesk supports Web-based and POP3 mailbox requests handling. Intelligent autoresponder system can reduce workload of support staff by sending the best-matching answers from FAQ/knowledge base. Comprehensive overall usage statistics and efficiency reporting module. Search engine uses fuzzy logic alorithms to improve FAQ/knowledgebase search results.

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Article Rating: 2.59 out of 5 2.59 out of 5 2.59 out of 5 2.59 out of 5 2.59 out of 5
Price: $245.00
Version: 1.1
Platform:
Date Added: Friday, Jul 09, 2004
Last Updated: Monday, Jul 12, 2004
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Perl Desk
PERL SCRIPTS		 Perl Scripts

PerlDesk is a fully featured browser based helpdesk/email management application designed to streamline the operation of managing emails or support requests, with built in tracking and response logging it is an ideal solution for companies with one or more members of staff or for those who want to organise client support.

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Article Rating: 2.59 out of 5 2.59 out of 5 2.59 out of 5 2.59 out of 5 2.59 out of 5
Price: $49.99
Version: 1.8
Platform: Unix
Date Added: Tuesday, Aug 26, 2003
Last Updated: Saturday, Feb 28, 2004
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Helpexec
PERL SCRIPTS		 Perl Scripts

A document manager that automates much of the publishing process for documentation and support information.

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Article Rating: 2.59 out of 5 2.59 out of 5 2.59 out of 5 2.59 out of 5 2.59 out of 5
Price: $24.97
Version: 1.0
Platform: Unix
Date Added: Thursday, Jul 22, 2004
Last Updated: Sunday, Jul 25, 2004
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@1 Helpdesk XP Perl
PERL SCRIPTS		 Perl Scripts

Helpdesk XP does not use "Assign/Completed" to segregate tickets. Closing of tickets is not needed. Past tickets are automatically placed at the bottom of the ticket list while newest tickets are placed on top. Also, active tickets (old tickets with subsequent replies) are again moved to the top.

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Article Rating: 2.59 out of 5 2.59 out of 5 2.59 out of 5 2.59 out of 5 2.59 out of 5
Price: Free
Version: 3.0
Platform: Unix
Date Added: Thursday, Jul 22, 2004
Last Updated: Sunday, Jul 25, 2004
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