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Customer Support Software
 
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SPAds © PopService
PERL SCRIPTS		 Perl Scripts

With Pop Service installed on your site you can provide real time live customer service for your customers, clients, users, etc.

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Article Rating: 3.54 out of 5 3.54 out of 5 3.54 out of 5 3.54 out of 5 3.54 out of 5
Price: $69.95
Version: 1.0
Platform:
Date Added: Thursday, Jul 22, 2004
Last Updated: Sunday, Jul 25, 2004
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Webumake Instant Helper
PERL SCRIPTS		 Perl Scripts

Webumake Instant Helper is a multi-platform compatible program that lets you makes it easy for visitors to your site to chat with you, instantly, live! Understand how your visitors move around your site as you watch them interactively. You will know who is revisiting, who you have chatted with previously and be ready to offer them appropriate help and advice.

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Article Rating: 3.37 out of 5 3.37 out of 5 3.37 out of 5 3.37 out of 5 3.37 out of 5
Price: $200
Version: ?
Platform: Unix/Linux/Windows
Date Added: Wednesday, Jan 07, 2004
Last Updated: Wednesday, Mar 10, 2004
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Cns Live Help
PERL SCRIPTS		 Perl Scripts

Cns Live Help is a Unix compatible script that provides 1 to 1 Live Chat with your customers and website visitors while your online. Features Include: 1 to 1 Live Chat, Admin screen to view all help requests, Easily turn Live Help On or Off, Supports multiple help requests, Converts to an enquiry form when your offline, Customizable colors, Easy to install and operate.

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Article Rating: 3.11 out of 5 3.11 out of 5 3.11 out of 5 3.11 out of 5 3.11 out of 5
Price: $55 AUD
Version: 1.1
Platform: Unix
Date Added: Wednesday, Jan 07, 2004
Last Updated: Wednesday, Mar 10, 2004
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AtomicDesk
PERL SCRIPTS		 Perl Scripts

AtomicDesk supports Web-based and POP3 mailbox requests handling. Intelligent autoresponder system can reduce workload of support staff by sending the best-matching answers from FAQ/knowledge base. Comprehensive overall usage statistics and efficiency reporting module. Search engine uses fuzzy logic alorithms to improve FAQ/knowledgebase search results.

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Article Rating: 3.08 out of 5 3.08 out of 5 3.08 out of 5 3.08 out of 5 3.08 out of 5
Price: $245.00
Version: 1.1
Platform:
Date Added: Friday, Jul 09, 2004
Last Updated: Monday, Jul 12, 2004
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Cgiresource.de - Supportsystem
PERL SCRIPTS		 Perl Scripts

Cgiresource.de - Supportsystem is a Unix compatible ticket-ID based support system. Users can add their questions, have full control of their tickets and can access their status anytime. The admin receives the mail and answer the question via Web. The script requires MySQL and some other Modules. You can change the design easily and change the names of the CGI-Files.

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Article Rating: 3.07 out of 5 3.07 out of 5 3.07 out of 5 3.07 out of 5 3.07 out of 5
Price: Free
Version: 1.3
Platform: Unix
Date Added: Wednesday, Jan 07, 2004
Last Updated: Wednesday, Mar 10, 2004
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MySupport
PERL SCRIPTS		 Perl Scripts

MySupport is a simple support request tracking script. It allows for users to submit problems with their hosting accounts and allows administrators to easily see what needs to be done. This script generates unique ticket numbers for each request and allows administration to assign a support tech to each ticket individually, update requests easily, mail request submitter with the actions taken automatically, mail any user in the system from the admin panel easily. System automatically emails submitter with results of their submission.

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Article Rating: 2.95 out of 5 2.95 out of 5 2.95 out of 5 2.95 out of 5 2.95 out of 5
Price: $89.95
Version: -
Platform: Unix
Date Added: Monday, Sep 01, 2003
Last Updated: Friday, Mar 05, 2004
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Issue Management Tool
PERL SCRIPTS		 Perl Scripts

A powerful program for helpdesks and work-teams to handle and manage projects and customer service. A ticket is assigned for each issue and the user can later lock/modify/add/close the ticket. It features user-logins, personal profiles and interface, different languages and email functions.

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Article Rating: 2.93 out of 5 2.93 out of 5 2.93 out of 5 2.93 out of 5 2.93 out of 5
Price: $105.00
Version: 7.0
Platform:
Date Added: Thursday, Jul 22, 2004
Last Updated: Sunday, Jul 25, 2004
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OTRS
PERL SCRIPTS		 Perl Scripts

OTRS is an Open source Ticket Request System (also well known as trouble ticket system) with many features to manage customer telephone calls and e-mails. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries. Do you receive many e-mails and want to answer them with a team of agents? You're going to love the OTRS!

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Article Rating: 2.89 out of 5 2.89 out of 5 2.89 out of 5 2.89 out of 5 2.89 out of 5
Price: GNU
Version: 1.1.3
Platform: Unix, Linux, Win NT/2000/XP
Date Added: Friday, Sep 26, 2003
Last Updated: Wednesday, Mar 10, 2004
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Helpexec
PERL SCRIPTS		 Perl Scripts

A document manager that automates much of the publishing process for documentation and support information.

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Article Rating: 2.88 out of 5 2.88 out of 5 2.88 out of 5 2.88 out of 5 2.88 out of 5
Price: $24.97
Version: 1.0
Platform: Unix
Date Added: Thursday, Jul 22, 2004
Last Updated: Sunday, Jul 25, 2004
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A1 Support
PERL SCRIPTS		 Perl Scripts

A1 Support is a Unix compatible full featured customer support system based on MySQL. Assigns tickets to support cases, keeps track of discussion threads. Support database is completely searchable. Also supports image uploading (screen shots), IP and password based security. Assign cases to individual support personnel, assign priorities. Sort queue on case ref number or priority.

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Article Rating: 2.85 out of 5 2.85 out of 5 2.85 out of 5 2.85 out of 5 2.85 out of 5
Price: 69.95
Version: 1.0
Platform: Unix
Date Added: Wednesday, Jan 07, 2004
Last Updated: Wednesday, Mar 10, 2004
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