Customer Support Software
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Customer Support Software
 
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Helpexec
PERL SCRIPTS
Perl Scripts

A document manager that automates much of the publishing process for documentation and support information.

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Article Rating: 3.05 out of 5 3.05 out of 5 3.05 out of 5 3.05 out of 5 3.05 out of 5
Price: $24.97
Version: 1.0
Platform: Unix
Date Added: Thursday, Jul 22, 2004
Last Updated: Sunday, Jul 25, 2004
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Innovate Customer Support Ticket System
PERL SCRIPTS
Perl Scripts

This script lets your users send a problem report. The problem is given a unique ticket number and saved to a flat file database. The admin recieves an email informing them that a ticket has been posted. The admin can comment the ticket and change it's status. Customers receive emails when the status of the ticket has changed.

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Article Rating: 3.00 out of 5 3.00 out of 5 3.00 out of 5 3.00 out of 5 3.00 out of 5
Price: $20.00
Version: 1.0
Platform:
Date Added: Thursday, Jul 22, 2004
Last Updated: Sunday, Jul 25, 2004
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Help Desk OnlineTM
PERL SCRIPTS
Perl Scripts

Help Desk OnlineTM is a fully automated web based help desk. Written in Perl it can be easily installed on your website. As soon as you replace your support email link with Help Desk Online you will be in full control over your customer support operations:

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Article Rating: 3.00 out of 5 3.00 out of 5 3.00 out of 5 3.00 out of 5 3.00 out of 5
Price: $99.95/$199
Version: 2.15
Platform: Unix, Linux, Win NT/2000/XP
Date Added: Friday, Sep 26, 2003
Last Updated: Wednesday, Mar 10, 2004
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AtomicDesk
PERL SCRIPTS
Perl Scripts

AtomicDesk supports Web-based and POP3 mailbox requests handling. Intelligent autoresponder system can reduce workload of support staff by sending the best-matching answers from FAQ/knowledge base. Comprehensive overall usage statistics and efficiency reporting module. Search engine uses fuzzy logic alorithms to improve FAQ/knowledgebase search results.

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Article Rating: 2.99 out of 5 2.99 out of 5 2.99 out of 5 2.99 out of 5 2.99 out of 5
Price: $245.00
Version: 1.1
Platform:
Date Added: Friday, Jul 09, 2004
Last Updated: Monday, Jul 12, 2004
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SunnyScript's MessageSuite (plus)
PERL SCRIPTS
Perl Scripts

Affordable feature-rich mail and trouble ticket (helpdesk) software to improve your customer relationship management, pre-sale and support inquiries or to organize your company's communication flow.Some of the features: Online/offline communications supported; mail import and management via POP3 accounts; supports attachments; online chat for live support from your website; multiple staff members, topic categories and user groups; FAQ and Knowledgebase solutions powered by a fuzzy-logic search (reduces workload); advanced permission management; customizable staff panel and user lounge; auto-answering of incoming inquiries to relief support staff; and much more ! Please visit our website for detailed information.

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Article Rating: 2.96 out of 5 2.96 out of 5 2.96 out of 5 2.96 out of 5 2.96 out of 5
Price: $99 USD / $199 USD (plus release)
Version: 3
Platform: Linux - Unix - Windows
Date Added: Sunday, Feb 13, 2005
Last Updated: Tuesday, Feb 15, 2005
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Issue Management Tool
PERL SCRIPTS
Perl Scripts

A powerful program for helpdesks and work-teams to handle and manage projects and customer service. A ticket is assigned for each issue and the user can later lock/modify/add/close the ticket. It features user-logins, personal profiles and interface, different languages and email functions.

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Article Rating: 2.93 out of 5 2.93 out of 5 2.93 out of 5 2.93 out of 5 2.93 out of 5
Price: $105.00
Version: 7.0
Platform:
Date Added: Thursday, Jul 22, 2004
Last Updated: Sunday, Jul 25, 2004
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Webumake Instant Helper
PERL SCRIPTS
Perl Scripts

Webumake Instant Helper is a multi-platform compatible program that lets you makes it easy for visitors to your site to chat with you, instantly, live! Understand how your visitors move around your site as you watch them interactively. You will know who is revisiting, who you have chatted with previously and be ready to offer them appropriate help and advice.

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Article Rating: 2.93 out of 5 2.93 out of 5 2.93 out of 5 2.93 out of 5 2.93 out of 5
Price: $200
Version: ?
Platform: Unix/Linux/Windows
Date Added: Wednesday, Jan 07, 2004
Last Updated: Wednesday, Mar 10, 2004
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SPAds © PopService
PERL SCRIPTS
Perl Scripts

With Pop Service installed on your site you can provide real time live customer service for your customers, clients, users, etc.

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Article Rating: 2.90 out of 5 2.90 out of 5 2.90 out of 5 2.90 out of 5 2.90 out of 5
Price: $69.95
Version: 1.0
Platform:
Date Added: Thursday, Jul 22, 2004
Last Updated: Sunday, Jul 25, 2004
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Cgiresource.de - Supportsystem
PERL SCRIPTS
Perl Scripts

Cgiresource.de - Supportsystem is a Unix compatible ticket-ID based support system. Users can add their questions, have full control of their tickets and can access their status anytime. The admin receives the mail and answer the question via Web. The script requires MySQL and some other Modules. You can change the design easily and change the names of the CGI-Files.

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Article Rating: 2.90 out of 5 2.90 out of 5 2.90 out of 5 2.90 out of 5 2.90 out of 5
Price: Free
Version: 1.3
Platform: Unix
Date Added: Wednesday, Jan 07, 2004
Last Updated: Wednesday, Mar 10, 2004
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Ascad Support System
PERL SCRIPTS
Perl Scripts

Ascad Support System is a multi-platform compatible script that is loaded with both a ticket and livechat system, and brought together in an easy-to-use control panel, you'll finally be able to give your customers the support that they deserve. AdSupport comes with free installation and support.

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Article Rating: 2.90 out of 5 2.90 out of 5 2.90 out of 5 2.90 out of 5 2.90 out of 5
Price: Free
Version: v1.0.1
Platform: Unix/Linux/Windows
Date Added: Wednesday, Jan 07, 2004
Last Updated: Wednesday, Mar 10, 2004
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