Customer Support Software

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Customer Support Software

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Docbuilder
PERL SCRIPTS

Docbuilder is a multi-platform compatible program that allows non-technical users to easily create and manage online documents without having to know HTML.

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Price:	$99.00

Version:	1.10

Platform:	Other

Date Added:	Wednesday, Jan 07, 2004

Last Updated:	Wednesday, Mar 10, 2004

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Trouble Ticket Express
PERL SCRIPTS

Trouble ticket software with a simple yet powerful help desk. It features correspondence tracking, email alerts, unlimited operators and highly customizable HTML and email templates.

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Price:	Free

Version:	2.03

Platform:

Date Added:	Thursday, Jul 22, 2004

Last Updated:	Sunday, Jul 25, 2004

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ActivDesk SQL
PERL SCRIPTS

ActivDesk SQL is a feature rich web based help/support desk system. In today's information age, your customers deserve and demand great customer support. ActivDesk has been designed for this from start to finish, no matter how demanding the task. Manage support requests & questions from customers with ease in an organized and professional manner. ActivDesk also eliminates any spam related problems when dealing with customers or potential customers. It comes with fully customizable customer control panels, admin panel, support staff access levels, knowledge base functionality and many more.

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Price:	$299

Version:	1.0

Platform:	Linux

Date Added:	Wednesday, Feb 08, 2006

Last Updated:	Friday, Feb 10, 2006

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@1 Helpdesk XP Perl
PERL SCRIPTS

Helpdesk XP does not use "Assign/Completed" to segregate tickets. Closing of tickets is not needed. Past tickets are automatically placed at the bottom of the ticket list while newest tickets are placed on top. Also, active tickets (old tickets with subsequent replies) are again moved to the top.

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Price:	Free

Version:	3.0

Platform:	Unix

Date Added:	Thursday, Jul 22, 2004

Last Updated:	Sunday, Jul 25, 2004

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TechDesk
PERL SCRIPTS

TechDesk makes life a little easier for technical support teams. It is aneasy way to store all of your customer's data efficiently & for very fastretrieval whenever you need it! It's 100% template driven for an easily-changeableinterface!

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Price:	50.00

Version:

Platform:	Linux

Date Added:	Tuesday, Feb 28, 2006

Last Updated:	Thursday, Apr 06, 2006

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HelpDesk Online
PERL SCRIPTS

Fully automated web based help desk. Features unique ticket number assigned to every request, unlimited forwarding for escalation and additional info requests, chat style comments to facilitate internal correspondence, searchable case study database, templates based customization, and easy setup.

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Price:	$99.95

Version:	2.15

Platform:

Date Added:	Thursday, Jul 22, 2004

Last Updated:	Sunday, Jul 25, 2004

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OX-Support
PERL SCRIPTS

Online support ticketing system for websites that want to show professionalism and deliver high end technical support for their clients. Includes webbased admin control, a built-in FAQ system, searchable ticket database, and ticket/user management. Specifically designed to make it as easy as possible for users and support technicians alike.

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Price:	$59.99 / $499.00

Version:	4.0

Platform:	Unix

Date Added:	Thursday, Jul 22, 2004

Last Updated:	Sunday, Jul 25, 2004

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Live Advisor Pro
PERL SCRIPTS

This real time chat support software is the very same software that runs our own Live Advisor system. Featuring auto chat window pop-ups with audio alerts, your administrator is sure to get notified of every new chat session. With the auto hyperlink feature, your administrator will save time and be more efficient.

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Price:	$149

Version:	1.06

Platform:	Unix, Linux, Win NT/2000/XP

Date Added:	Friday, Sep 26, 2003

Last Updated:	Wednesday, Mar 10, 2004

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OTRS
PERL SCRIPTS

OTRS is an Open source Ticket Request System (also well known as trouble ticket system) with many features to manage customer telephone calls and e-mails. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries. Do you receive many e-mails and want to answer them with a team of agents? You're going to love the OTRS!

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Price:	GNU

Version:	1.1.3

Platform:	Unix, Linux, Win NT/2000/XP

Date Added:	Friday, Sep 26, 2003

Last Updated:	Wednesday, Mar 10, 2004

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AtomicDesk
PERL SCRIPTS

AtomicDesk supports Web-based and POP3 mailbox requests handling. Intelligent autoresponder system can reduce workload of support staff by sending the best-matching answers from FAQ/knowledge base. Comprehensive overall usage statistics and efficiency reporting module. Search engine uses fuzzy logic alorithms to improve FAQ/knowledgebase search results.

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Price:	$245.00

Version:	1.1

Platform:

Date Added:	Friday, Jul 09, 2004

Last Updated:	Monday, Jul 12, 2004

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