This is very powerful ticket support system, it has knowledge base, faq and lots more. Admin can set tech people for the support and set the limitation for them, Please can post support request and get the notification from email. User can also upload files for the tech support and can post unlimited request and get unlimited support. Searching is also available. Site is design in advance ms sql programming taking in mind for the fast access and large number of customers. Admin can add unlimited category so that users can post request on that category and also tech people can read tech documents posted by admin so that they can give support faster.
